Privacy Policy

Last Updated: April 6, 2026
Effective Date: March 11, 2026

This Privacy Policy describes how Stonecraft Media ("Interact Video Platform," "Interact Video", "Interact," "we," "us," or "our") collects, uses, and shares information when you use the Interact Video Platform (the "Service"). By using our Service, you agree to the collection and use of information in accordance with this policy.

Geographic Restriction: The Service is available exclusively to businesses incorporated or operating in the United States. If you are not a US-based business, you are not authorized to access or use the Service.

1. Information We Collect

1.1 Information You Provide

Account Information

- Name, email address, company name, and role

- HighLevel account credentials (location ID, company ID, user ID)

- Authentication tokens and session data

- Profile information and preferences

Content and Media

- Videos, images, and other media files you upload

- Interactive video projects and configurations

- Interactive elements (buttons, forms, hotspots, etc.)

- Custom branding and theme settings

- Project metadata and descriptions

Communications

- Support requests and correspondence

- Feedback and survey responses

- Email communications with our team

1.2 Information We Collect Automatically

Usage Information

- Pages visited and features used

- Time spent on the platform

- Actions taken (creating projects, uploading media, etc.)

- Error logs and performance data

Device and Browser Information

- IP address and geolocation data (country, city, region)

- Browser type and version

- Operating system and device type

- Screen resolution and viewport size

- Referrer URLs and UTM parameters

Analytics and Tracking

- Cookies and similar tracking technologies

- Session recordings and heatmaps (when enabled)

- Conversion tracking and attribution data

1.3 Viewer Analytics Data

When your end-users watch interactive videos created with Interact, we collect:

Viewer Session Data

Anonymous session IDs

Watch time and engagement metrics

Video playback events (play, pause, seek, complete)

Interactive element clicks and conversions

Navigation paths through interactive videos

Device, browser, and geolocation data

Important: This data is collected to provide you with analytics about your video performance. Viewers are anonymous unless you choose to collect identifying information through forms or integrations.

1.4 Information from Third Parties

- HighLevel Integration

- User profile data from your HighLevel account

- Location and company information

- OAuth tokens for API access

- Media library files from HighLevel

- Payment Processors

- Transaction information (when applicable)

- Billing details and payment history

2. How We Use Your Information

We use the information we collect to:

2.1 Provide and Improve the Service

- Create and manage your account

- Process and store your media files

- Render and deliver interactive videos

- Provide analytics and reporting

- Troubleshoot technical issues

- Improve platform performance and features

2.2 Communications

- Send service-related notifications

- Respond to support requests

- Share product updates and new features

- Send marketing communications (with your consent)

- Conduct surveys and gather feedback

2.3 Security and Compliance

- Detect and prevent fraud and abuse

- Enforce our Terms of Service

- Comply with legal obligations

- Protect our rights and property

- Ensure platform security and integrity

2.4 Analytics and Research

- Analyze usage patterns and trends

- Conduct product research and development

- Generate aggregate statistics

- Improve user experience and interface design

We do not sell your personal information to third parties.

3. How We Share Your Information

3.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including database and authentication services, content delivery and hosting, error tracking and monitoring, CRM integration, and email delivery. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If Stonecraft Media is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

Valid legal processes (subpoenas, court orders, etc.)

Government or law enforcement requests

Protection of our rights, property, or safety

Prevention of fraud or illegal activity

3.4 With Your Consent

We may share information with third parties when you explicitly consent or direct us to do so.

3.5 Aggregate and De-Identified Data

We may share aggregate or de-identified information that cannot reasonably be used to identify you, including:

Industry benchmarks and statistics

Platform usage trends

Performance metrics

4. Data Storage and Security

4.1 Data Storage

Your data is stored on secure servers located in the United States.

4.2 Security Measures

We implement industry-standard technical and organizational security measures appropriate to the nature of the data we process.

4.3 Data Retention

We retain your information for as long as:

Your account is active

Needed to provide you services

Required by law or contractual obligations

Necessary for legitimate business purposes

You may request deletion of your account and data at any time. Some information may be retained in backup systems for a limited period or as required by law.

5. Your Rights and Choices

5.1 Access and Portability

You have the right to:

Access your personal information

Request a copy of your data in a portable format

Review and update your account information

5.2 Correction and Deletion

You may:

Correct inaccurate information in your account settings

Request deletion of your account and associated data

Remove specific content or media files

5.3 Marketing Communications

You can opt out of marketing emails by:

Clicking "unsubscribe" in any marketing email

Adjusting preferences in your account settings

Contacting us at [email protected]

You will continue to receive essential service-related communications.

5.4 Cookie Preferences

You can control cookies through:

Browser settings and preferences

Third-party opt-out tools

See our Cookie Policy for more details.

5.5 Do Not Track

We currently do not respond to "Do Not Track" signals from browsers.

6. Geographic Scope

The Service is intended for and available only to US-based businesses. All data is stored and processed within the United States. If you are located outside the United States, you are not authorized to access or use the Service.

7. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at [email protected].

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

8.1 Right to Know

You have the right to request information about:

Categories of personal information collected

Sources of personal information

Purposes for collecting personal information

Categories of third parties with whom we share information

8.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

8.3 Right to Opt-Out

We do not sell personal information. If our practices change, we will update this policy and provide an opt-out mechanism.

8.4 Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

8.5 Exercising Your Rights

To exercise your CCPA rights, contact us at:

Email: [email protected]

Subject line: "CCPA Request"

We will verify your identity before processing requests.

9. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services (e.g., HighLevel, Google, Facebook, etc.). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via:

Email notification to registered users

Prominent notice on the Service

In-app notifications

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Stonecraft Media
Email: [email protected]
Legal inquiries: [email protected]

For data subject requests (access, deletion, etc.), please include:

Your full name and email address

Description of your request

Verification information (account details)

We will respond to verified requests within 30 days (or as required by applicable law).

12. Alpha Testing Program

If you have been invited to participate in our alpha testing program, additional terms apply. Please read this section carefully — it constitutes a binding confidentiality agreement (NDA) between you and Stonecraft Media.

12.1 Invitation-Only Access

Participation in the alpha testing program is by invitation only. Alpha access may be granted or revoked at any time at our sole discretion, with or without notice.

12.2 Confidentiality Obligations

By accepting alpha access, you agree to keep strictly confidential all information related to the alpha program, including but not limited to:

- Unreleased features, functionality, and user interface elements

- Platform performance data and technical specifications

- Pricing, business plans, and roadmap information

- Bug reports, known issues, and workarounds

- Any communications from Stonecraft Media regarding the alpha program

You agree NOT to:

- Disclose, publish, post, or discuss any alpha-related information on social media, forums, blogs, press outlets, or in any other public forum

- Share alpha access credentials or invite others without our written permission

- Use alpha features or information for competitive analysis or to build a competing product

12.3 Survival

Your confidentiality obligations under this section survive the termination of your alpha access and remain in effect indefinitely until the relevant features or information are publicly released by Stonecraft Media.

12.4 No Guarantees

Alpha features are provided as-is with no service level agreement, uptime guarantee, or warranty of any kind. Alpha features may be modified, discontinued, or never released to the general public. You use alpha features at your own risk.

12.5 Feedback

Any feedback, suggestions, or bug reports you provide regarding alpha features are governed by the Feedback license in the Terms of Service — you grant us a royalty-free, irrevocable, perpetual license to use such feedback without any obligation to you.

12.6 Remedies

You acknowledge that a breach of your confidentiality obligations would cause Stonecraft Media irreparable harm for which monetary damages would be an inadequate remedy. In addition to any other available remedies, Stonecraft Media may seek immediate injunctive relief from a court of competent jurisdiction without posting bond.

13. Additional Disclosures

13.1 Analytics Services

We use third-party error tracking and analytics services to monitor platform performance and improve the Service.

13.2 Cookies and Tracking

See our Cookie Policy for detailed information about cookies and tracking technologies we use.

13.3 Video Viewer Privacy

When end-users watch your interactive videos:

- We collect anonymous analytics data

- No personal information is collected unless you configure forms/polls/quizzes/integrations

- Viewers can be tracked across sessions using anonymous IDs

- Geolocation is approximate (city/region level)

13.4 Data Processing Agreement

For business customers requiring a Data Processing Agreement (DPA), contact [email protected].

By using the Interact Video Platform, you acknowledge that you have read and understood this Privacy Policy.