Terms of Service

Effective Date: June 28, 2026

These Terms of Service ("Terms") govern your access to and use of the Interact Video Platform (the "Service") provided by Stonecraft Media ("Interact," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and (where applicable) our Data Processing Addendum. If you do not agree to these Terms, you may not use the Service.

1.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use the Service. By using the Service, you represent and warrant that you meet these requirements.

1.2 Business Use Only

The Service is intended for business and commercial use only. It is not intended for personal, family, or household purposes.

1.3 US-Based Businesses Only

The Service is available exclusively to businesses incorporated or operating in the United States. By accessing or using the Service, you represent and warrant that you are a US-based business. If you are not a US-based business, you are not authorized to use the Service and must immediately cease access.

1.4 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

2. Account Registration and Security

2.1 Account Creation

To use the Service, you must provide accurate and complete registration information, maintain and update your information to keep it current, and comply with all applicable laws and regulations.

2.2 HighLevel Integration

If you access the Service through HighLevel, you authorize us to access your HighLevel account data necessary to provide the Service. We will use your HighLevel data only as described in our Privacy Policy.

2.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized access or security breach at [email protected]. We are not liable for any loss or damage arising from your failure to protect your account credentials.

2.4 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent, abusive, or illegal activity, non-payment of fees, or any other reason at our sole discretion. You may terminate your account at any time by contacting us at [email protected].

3. Use of the Service

3.1 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

3.2 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Violate any applicable laws, regulations, or third-party rights

• Upload, create, or distribute content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable

• Infringe any intellectual property rights, including copyrights, trademarks, patents, or trade secrets

• Impersonate any person or entity or misrepresent your affiliation

• Interfere with or disrupt the Service or servers and networks connected to the Service

• Attempt to gain unauthorized access to any portion of the Service or another user's data

• Use automated systems (bots, scrapers, etc.) without our prior written consent

• Reverse engineer, decompile, or disassemble any part of the Service

• Remove, alter, or obscure any copyright, trademark, or other proprietary notices

• Use the Service to send spam, phishing attempts, or malicious content

• Collect or harvest personal information from other users

• Use the Service for any competitive purposes or to build a competing product

• Circumvent, disable, or interfere with the viewer consent system, consent banners, privacy shields, or any consent-gating mechanism built into the embed player

3.3 Content Standards

All content you create or upload must comply with all applicable laws and regulations, not violate any third-party rights (copyright, trademark, privacy, publicity, etc.), not contain malware, viruses, or other harmful code, and not be misleading, deceptive, or fraudulent.

3.4 Monitoring and Enforcement

We reserve the right (but have no obligation) to monitor use of the Service for compliance with these Terms, remove or disable access to any content that violates these Terms, take appropriate legal action against violators, and cooperate with law enforcement authorities.

4. Your Content

4.1 Ownership

You retain all ownership rights to the content you upload, create, or store on the Service ("Your Content"), including videos, images, and other media files; interactive video projects and configurations; custom branding and themes; and any other content you create or upload.

4.2 License to Us

By uploading Your Content to the Service, you grant us a worldwide, non-exclusive, royalty-free license to store, process, and transmit Your Content; display Your Content to you and authorized users; make backup copies for disaster recovery; and perform technical operations necessary to provide the Service. This license exists only for the purpose of operating and improving the Service and terminates when you delete Your Content or terminate your account.

4.3 Your Responsibilities

You are solely responsible for the accuracy, quality, and legality of Your Content; obtaining all necessary rights, licenses, and permissions for Your Content; compliance with all applicable laws regarding Your Content; and backing up Your Content (we are not a backup service).

4.4 Content Removal

We reserve the right to remove or disable access to Your Content if it violates these Terms or applicable law, we receive a valid legal request or court order, it poses a security or technical risk to the Service, or your account is terminated.

5. Intellectual Property Rights

5.1 Our Intellectual Property

The Service and its entire contents, features, and functionality are owned by Stonecraft Media and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

5.2 Trademarks

"Interact," the Interact logo, and other marks are trademarks of Stonecraft Media. You may not use these trademarks without our prior written permission.

5.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Service ("Feedback"), you grant us an unlimited, irrevocable, perpetual, royalty-free license to use, modify, and incorporate such Feedback into the Service without any obligation to you.

5.4 Open Source Software

The Service uses certain open-source software components licensed under their respective open-source licenses.

5.5 Copyright and DMCA Notice-and-Takedown

We respect intellectual property rights and respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. §512.

Reporting infringement. If you believe content on the Service infringes your copyright, send a written notice to our Designated Agent (below) that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the allegedly infringing material and information reasonably sufficient to locate it; (d) your contact information; (e) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on its behalf.

Designated Agent. Copyright Agent, Stonecraft Media — Email: [email protected].

Takedown and counter-notice. Upon receiving a valid notice, we will remove or disable access to the material and take reasonable steps to notify the affected user. That user may submit a counter-notice meeting the requirements of 17 U.S.C. §512(g). If we receive a valid counter-notice, we may restore the material in 10–14 business days unless the original complainant notifies us that it has filed a court action seeking to restrain the allegedly infringing activity.

Repeat infringers. We will, in appropriate circumstances and at our discretion, terminate the accounts of users who are repeat infringers.

6. Third-Party Services and Integrations

6.1 Third-Party Services

The Service integrates with HighLevel for CRM and marketing automation, as well as infrastructure and operational service providers (Cloudflare, Supabase, Sentry, Stripe) that support hosting, data storage, error tracking, and payment processing. Your use of HighLevel is subject to its terms of service and privacy policy.

6.2 Publisher-Configured Integrations

You may configure the Service to integrate with third-party analytics providers (Google Analytics 4, Google Tag Manager, Facebook Pixel, Segment) and, in the future, outbound webhooks. You are solely responsible for your compliance with those providers' terms and any applicable privacy laws in connection with your use of those integrations. See Section 10 (Viewer Analytics and End-User Data) and the Data Processing Addendum for your specific obligations.

6.3 No Warranties for Third-Party Services

We make no warranties or representations about third-party services and disclaim all liability for any harm or damages arising from your use of third-party services.

7. Payment and Billing

7.1 Fees

Certain features of the Service may require payment of additional fees beyond the subscription fees. All fees are stated in U.S. dollars, exclusive of applicable taxes, and non-refundable except as required by law.

7.2 Payment Terms

If you purchase a paid subscription, you authorize us to charge your payment method, fees are billed in advance on a recurring basis (monthly or annually), and you must provide and maintain current, complete, and accurate billing information.

7.3 Automatic Renewal

Subscriptions automatically renew unless you cancel before the renewal date. You can cancel at any time through your account settings or by contacting [email protected].

7.4 Price Changes

We reserve the right to change our fees at any time. We will provide at least 30 days' notice of fee increases. Your continued use after the price change constitutes acceptance of the new fees.

7.5 Late Payment

If payment is not received by the due date, we may suspend or terminate your access to the Service, you remain liable for all unpaid fees, and we may charge interest on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

7.6 Taxes

You are responsible for all applicable US sales and use taxes related to your purchase. Taxes based on our net income are our responsibility.

8. Service Availability and Support

8.1 Service Availability

We strive to provide reliable service but do not guarantee uninterrupted or error-free operation, that the Service will meet your specific requirements, that defects will be corrected, or that the Service is free from harmful components.

8.2 Scheduled Maintenance

We may perform scheduled maintenance that temporarily interrupts service. We will provide reasonable advance notice when possible.

8.3 Support

Support is provided via email at [email protected]. Response times vary based on your subscription level and the nature of the issue.

8.4 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time; change features, functionality, or capacity limits; and impose limits on certain features or restrict access to parts of the Service.

9. Data and Privacy

9.1 Privacy Policy

We process your data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you acknowledge and agree to our Privacy Policy.

9.2 Data Processing Addendum

Our Data Processing Addendum ("DPA") governs the processing of Viewer Data on your behalf and is incorporated into these Terms by reference. The DPA applies to your use of Contact Sync, pixel integrations, the publisher-push consent API (_iaq), and outbound webhooks (when available); by using any of those features you agree to the DPA. These Terms, the Privacy Policy, and the DPA together constitute the complete agreement between us regarding data processing.

9.3 Data Security

We implement reasonable security measures to protect your data. However, no method of transmission or storage is 100% secure. You use the Service at your own risk.

9.4 Data Backup

You are solely responsible for backing up Your Content. We are not a backup service and are not liable for any loss or corruption of Your Content.

9.5 Data Retention

We retain your data as described in our Privacy Policy. Upon account termination, we may delete your data after a reasonable period.

9.6 Data Portability

You may export Your Content at any time through the Service interface or by contacting [email protected].

10. Viewer Analytics and End-User Data

10.1 Your Role as Data Controller

When you use the Service to publish interactive videos watched by end-users (Viewers), you are the data controller for Viewer Data. You must comply with all applicable US federal and state privacy laws (including the Video Privacy Protection Act, 18 U.S.C. §2710, and the California Consumer Privacy Act where applicable); provide appropriate privacy notices to your Viewers before or at the point of data collection; obtain all consents required by applicable law before using features that identify Viewers or disclose their video viewing activity to third parties; and not circumvent any consent gate, consent banner, or privacy control built into the Interact embed player.

10.2 Our Role as Data Processor

We act as a data processor for Viewer Data. We process Viewer Data only on your behalf and per your instructions (as expressed through your Service configuration), implement appropriate security measures, assist with data subject requests as described in the DPA, and delete Viewer Data upon your request using the tools described in the DPA.

10.3 Data Processing Addendum Applies

The Data Processing Addendum governs your use of the following features and is incorporated into these Terms by reference; by using any of them you agree to the DPA:

• Contact Sync — transmission of Viewer contact information to your CRM

• Pixel Integrations — third-party analytics (GA4, GTM, Facebook Pixel, Segment)

• Publisher-Push Consent API (_iaq) — signaling Viewer consent into the embed player from your page

• Outbound Webhooks — transmitting Viewer Data to external endpoints (when available)

Using any of the above features in a manner inconsistent with the DPA is a violation of these Terms.

10.4 VPPA Compliance

The Video Privacy Protection Act (18 U.S.C. §2710) applies to disclosures of video viewing records. You represent and warrant that before using any feature that identifies a Viewer or discloses their video viewing activity to a third party (including your own CRM or analytics pixels), you have obtained consent that meets VPPA's requirements: specific, informed, written (or electronic equivalent), for a defined period, and not bundled with general acceptance of other terms.

10.5 Publisher-Push Consent Attestation

When you use the _iaq publisher-push consent API to signal analytics: true for a Viewer, you make an affirmative representation to Interact that the applicable Viewer has provided valid VPPA consent for disclosure of their video viewing activity. Interact will rely on this representation without independent verification. You bear sole responsibility for the sufficiency and validity of that consent and shall indemnify Interact from any VPPA or privacy claim arising from your attestation, as described in the DPA.

11. Disclaimers and Limitations of Liability

11.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT, OR ACCURACY OF DATA. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT RESULTS OBTAINED FROM THE SERVICE WILL BE ACCURATE OR RELIABLE.

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STONECRAFT MEDIA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR USE, LOSS OF BUSINESS OPPORTUNITY, COST OF SUBSTITUTE SERVICES, OR DAMAGE TO REPUTATION OR GOODWILL.

Our total liability for all claims arising from or related to the Service shall not exceed the greater of: (a) $100, or (b) the amount you paid us in the 12 months preceding the claim. Notwithstanding the foregoing, our total aggregate liability for claims arising from a breach of our security obligations resulting in unauthorized access to or disclosure of personal data shall not exceed two (2) times the amount you paid us in the 12 months preceding the event giving rise to the claim.

These limitations do not apply to liability for death or personal injury caused by our negligence, fraud, or other liability that cannot be excluded by law.

11.3 Basis of the Bargain

You acknowledge that we have set our prices and entered into these Terms in reliance upon the disclaimers and limitations of liability set forth herein, and that they form an essential basis of the bargain between us.

12. Indemnification

You agree to indemnify, defend, and hold harmless Stonecraft Media, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service

• Your violation of these Terms or our Privacy Policy

• Your violation of any rights of another party

• Your Content or any content you post or transmit

• Your violation of any applicable laws or regulations, including privacy laws

• Any claim by a Viewer arising from your failure to obtain required consents or provide required privacy notices

• Your false or inaccurate publisher-push consent attestation under Section 10.5

• Any claim that Your Content caused damage to a third party

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the State of Kansas, United States, without regard to conflict of law principles.

13.2 Informal Resolution

Before filing a claim, you agree to contact us at [email protected] to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 60 calendar days of receiving written notice.

13.3 Exclusive Jurisdiction

If a dispute cannot be resolved informally under Section 13.2, both parties consent to the exclusive jurisdiction of the state and federal courts located in Shawnee County, Kansas for the resolution of any and all disputes arising from or related to these Terms or the Service. Both parties waive any objection to the laying of venue in Shawnee County, Kansas and waive any claim that such courts are an inconvenient forum. There is no arbitration under these Terms.

13.4 Class Action Waiver

To the maximum extent permitted by applicable law, you and Stonecraft Media each agree that any claim arising from or related to these Terms or the Service may be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator or court may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. If a court decides that applicable law does not permit enforcement of this waiver as to a particular claim or a particular remedy, then that claim or remedy (and only that claim or remedy) shall be severed and may proceed in court, while this waiver remains in effect for all other claims and remedies. This Section does not waive any right that cannot be waived under applicable law.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and Data Processing Addendum, constitute the entire agreement between you and Stonecraft Media regarding the Service and supersede all prior agreements on that subject.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

14.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

14.5 No Agency

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Stonecraft Media.

14.6 Force Majeure

We are not liable for any failure or delay in performance due to causes beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

14.7 Survival

Provisions that by their nature should survive termination shall survive, including but not limited to: Section 5 (Intellectual Property Rights), Section 10.4–10.5 (VPPA Compliance and Attestation), Section 11 (Disclaimers and Limitations of Liability), Section 12 (Indemnification), and Section 13 (Dispute Resolution).

14.8 Notices

Notices to you may be sent to the email address associated with your account. Notices to us should be sent to [email protected].

14.9 US Compliance

You agree to comply with all applicable US federal, state, and local laws and regulations in connection with your use of the Service.

15. Contact Information

For questions about these Terms, contact us:

Stonecraft Media
Email: [email protected]
Support: [email protected]
Privacy: [email protected]

16. Acknowledgment

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICE.